So Much More, A Mall of America® Podcast

Ep. 66: Communicating Across Generations with Jen Hellman

From emojis to emails and from phone calls to text messages communicating across generations can be a challenge to put it mildly. And now with four generations in the workplace for the first time, where do you even begin? Well, we have the guest with the answers. Jen Hellman is CEO and President of Goff Public a communications and public relations firm. Jen is a sought-after speaker on the topic of Communicating Across Generations, and during this conversation she explains the different generational expectations and missteps found in workplaces today… and how to correct them.
2:15 Jen explains her origins and early career in communications3:30 How Jen began focusing on communicating across generations5:00 The first time that four or five generations are in the workplace…together6:30 Boomer Generation the generation that began breaking rules, and are work-aholics8:40 Generation X the folks that spanned the analog and computer divide12:00 Millennials the people that are very self-confident; an army of one and authentic14:30 Gen Z the group that is more gender-fluid and value physical and emotional safety18:15 A-ha moments when communicating across generations19:55 Punctuation in text or emails? What does it mean to different generations?23:15 Tips for good communication and making a connection
You can check out Goff Public at: https://goffpublic.com/ 
Guests:  Jen Hellman, CEO & President of Goff Public; Maggie Boedigheimer, Strategic Project Coordinator at Mall of America
Hosts: Jill Renslow; Daniel Jasper
Presented by Bloomington Minnesota Travel and Tourism the official destination marketing organization for the city of Bloomington, Minn.

Ep. 65: Frank Gold, Roller Coaster Enthusiast

Can you imagine riding more than 500 roller coasters? 503 to be exact. And let’s be clear – that’s not riding a few roller coasters a whole bunch of times. That’s riding 503 different roller coasters around the world. My stomach is churning as I write this! 
Our guest, Frank Gold, is a veteran of operating rides for more than 25 years at Mall of America and retired just recently. He’s also an active member of American Coaster Enthusiasts and might just know more about roller coasters than just about anyone. He shares stories of his time at the Mall, his favorite roller coaster adventures, and where his love of coasters began. Join Chris Grap and Brian Spielman, both Mall of America team members, as they go down roller coaster memory lane with Frank Gold.
1:30 Little Franky falls in love with coasters at Queen Anne Kiddieland4:30 Coasters he is looking forward to riding7:00 Ranking favorite coasters9:45 Favorite amusement parks12:10 Why Frank started working at Mall of America17:00 International parks Frank hopes to visit18:25 Frank dishes on a celebrity encounter with Donny Osmond21:20 Nominated for Diamond Service Award in a stretch limo23:50 Frank’s top must-see spots in Nickelodeon Universe for sports fans
Guests:  Frank Gold, 25-year veteran ride operator at Mall of America; Brian Spielman VP of Attractions at Mall of America/Nickelodeon Universe
Hosts: Chris Grap
Presented by Bloomington Minnesota Travel and Tourism the official destination marketing organization for the city of Bloomington, Minn.

Ep. 64: Onionhead's Revenge + Halloween Haunts

This episode covers all things spooky, haunting, and truly terrifying for Halloween at Mall of America. Special guest Ryan Miziker, Senior Creative Director for American Monsters, shares behind the scenes stories and details on Onionhead’s Revenge – the scarifying Halloween Haunt at the Mall. Here for its second year, Onionhead’s Revenge features new rooms, new scares + of course, Vern’s Bayou Bar. Sierra Goerge and Meri Ryan of the Mall’s Experiential Team share fun details on Nickelodeon’s Booniverse, Fright Lights, Crayola Experience’s Screamin’ Green Hauntoween, SEA LIFE underwater pumpkin carving + more October family-friendly activities.
2:05 How music moves people in attractions5:00 Immersive moments designed to delight6:40 Nickelodeon Booniverse highlights7:18 Massive pumpkin details9:50 Bringing back The Fog Chute10:40 Crayola and SEA LIFE Halloween events11:40 New additions to Onion Head’s Revenge15:40 Setting the stage for Onion Head’s Revenge24:10 Favorite Halloween Costumes26:10 Favorite and least favorite Halloween Candies28:47 Favorite scary movie
For information and to purchase tickets for Onionhead’s Revenge visit: https://www.americanmonsters.com/. For more on Mall of America’s Halloween activities visit: https://mallofamerica.com/entertainment/events/all. 
Guests:  Ryan Miziker, Senior Creative Director for American Monsters/Onionhead’s Revenge
Hosts: Chris Grap with Sierra Goerg and Meri Ryan on the MOA Experiential Team
Presented by Bloomington Minnesota Travel and Tourism the official destination marketing organization for the city of Bloomington, Minn.

Episode 63: KFAN’s The Power Trip Chris Hawkey + Cory Cove

The Power Trip morning radio show on KFAN at 100.3 has been entertaining fans for 22 years with their hilarious banter about sports, current events, music + just about anything they can think to talk about. Two of the hosts, Chris Hawkey, who started the show, and Cory Cove, who started as an intern and worked his way into a regular gig, share stories about their journeys to radio and what keeps them there.
1:45: Chris Hawkey’s journey to radio and why he chose his path2:48: Cory shares how he happened upon radio and decided to make it a career4:20: What is KFAN’s secret sauce to the success of a 20+ year show5:23: Why failure is a big part of the success of The Power Trip7:00: Why having so many guests + ‘experts’ is a key to their popularity and success of the show9:00: What is the ‘Charch Challenge’ Chris Hawkey does every year and the time he took the challenge to MOA12:56 The importance of ‘community’ and KFAN’s need to give back and supportcommunity15:05: The importance of sharing mental health issues and how each of them has struggled with mental health issues and the importance of being open and talking about them on the show.17:28: Why they don’t talk to each other before the show
For more information visit: www.kfan.iheart.com. On Instagram: @kfan1003 or listen at FM 100.3
Guests:  Chris Hawkey, Cory Cove; hosts of KFAN’s The Power Trip morning radio show
Hosts: Jill Renslow, Chris Grap
Presented by Bloomington Minnesota Travel and Tourism the official destination marketing organization for the city of Bloomington, Minn.

Ep. 62: Ambitious Kitchen, Food As a Source of Joy

Monique Volz is the writer and entrepreneur behind the enormously popular blog and website, Ambitious Kitchen. Having grown up in Minnesota and attended the University of St. Thomas she has close connections to Mall of America and the entire state. 
Her professional journey started when she began her food and cooking blog during college, and it eventually grew on Pinterest, Instagram + her own website. Now, she has published her first cookbook: "The Ambitious Kitchen Cookbook: 125 Ridiculously Good for You, Sometimes Indulgent, and Absolutely Never Boring Recipes for Every Meal of the Day." This all started as a passion project simply because she loved writing about food and life.
2:25 Monique shares her journey from college blogger to entrepreneur3:15 Life challenges and how it relates to food5:00 How Monique developed a healthier relationship with food as a source of joy7:25 Being a mother allowed her to slow down in a way that was good and balanced realities9:10 When she first realized she could earn income through her writing11:00 Advice for aspiring entrepreneurs12:05 The importance of making connections  13:40 Why baking is therapeutic, it’s like a love letter15:10 Monique’s Minnesota and family favorites16:20 Pantry must-haves17:55 The Viral Ambitious Kitchen Cookie20:10 The ONE recipe you need to check out in the book23:07 Monique’s Mall of America memories
For more information visit: www.ambitiouskitchen.com. On Instagram: @AmbitiousKitchen.
Guest: Monique Volz, Ambitious Kitchen owner/CEO
Hosts: Daniel Jasper, Jill Renslow
Presented by Bloomington Minnesota Travel and Tourism the official destination marketing organization for the city of Bloomington, Minn.

Ep. 61: Autumn Moon Festival: Celebrating Asian Cultures

This Saturday, September 14, the Alliance of Minnesota Chinese Organizations (AMCO), along with the Minnesota Chinese Community and local ethnic communities, will come together to celebrate the Moon Festival at Mall of America®. 
AMCO MC, Xiaoyan Luo, visits with Jill and Dan to share how this celebration comes to life with festive cultural performances by art troupes from local Chinese, Hmong, Laotian + Vietnamese communities. Describing how the rotunda is transformed with giant hanging lanterns and colorful décor, she says she is so proud to be a part of this event and what it means to her culture and community.
Joining Luo is Trisha Seng, who recently opened Treats Cereal Bar + Boba Tea at Mall of America. Seng shares her journey to becoming an entrepreneur and business owner with her brother and how important it is for her to bring the nostalgia of growing up drinking tea every day to the community here, as well as share the nostalgia and tastes from home.
Episode highlights include:
3:40:  Description of Moon Festival Celebration4:30:  Why this celebration is important and how Xiaoyan Luo got involved and why8:50:  Trisha Seng talks about her journey opening up Treats Cereal Bar + Boba11:20:  Why Cereal Treats & Boba Tea combined together in one store?16:00:  Trisha talks about what it’s like being a small business owner/entrepreneur at MOA19:24:  Other Asian influenced brands at MOA:  Ebisu, Ichido Ramen, Master Noodle, Kura Sushi, Beard Papas20:20:  What is the Moon Festival and how they compare it to American’s Thanksgiving
To learn more about the Moon Festival visit:   https://www.mallofamerica.com/events/view/33653
Treats Cereal Bar + Boba is located at 372 East Broadway, Mall of America. 
Guest: Xiaoyan Luo, MC for AMCO The Alliance of Minnesota Chinese Organizations, and Trisha Seng, owner of Treats Cereal Bar & Boba Tea
Host: Jill Renslow 
Co-Host: Dan Jasper
Presented by Bloomington Minnesota Travel and Tourism the official destination marketing organization for the city of Bloomington, Minn.

Ep. 60: Erin Hatzikostas Leading With Authenticity

Our special guest for this episode is Authenticity Afficionado, keynote speaker, two-time award-winning author, podcast host, coach and consultant + the founder and CEO of b Authentic inc, Erin Hatzikostas. She is also the author of The 50% Rule and You Do You(ish). Here are some episode highlights:
3:47 What is authenticity? How to live and manage with authenticity.5:44 The Compromise Calculation: work time vs. home time.6:44 Do things YOUR way.9:50 Contemplating retirement at age 44, her coworkers said they would miss her authentic leadership, leading to this new career.11:11 Authenticity was working, and how to make your business thrive.14:20 The 50% Rule hack: What is our mission? What is our intent?17:20 Real life corporate examples of using the 50% Rule.22:00 Host Chris Grap is a recipient of an Authenticity Award.27:04 Learn about her podcast, b Cause…work doesn’t have to suck.
To learn more Erin and her authentic journey visit: https://www.bauthenticinc.com/. 
Guest:  Erin Hatzikostas, business owner, speaker, author, podcast host
Host:  Chris Grap with Sara Johnson
Presented by Bloomington Minnesota Travel and Tourism the official destination marketing organization for the city of Bloomington, Minn

Ep. 59: Old Time Photos...An MOA® Original

When Mall of America® first opened on August 11, 1992, it featured Knott’s Camp Snoopy, amazing restaurants + more than 350 stores…including Old Time Photos. As one of the Mall’s original tenants, Old Time Photos has been preserving memories for families and friends alike for more than three decades.
Rachel Zulegar and Landon Luther are the owners and masterminds behind Professor Z’s Old Time Photos and The Santa Experience at Mall of America. They share their journey on how Rachel first connected with the photography industry, became manager + then owner of the store. And they talk about how they met and fell in love, and like any beautiful story, it includes a grandma!
Hear how they created the Santa By Appointment concept, and why featuring diverse Santa experiences are so important to them and their guests. Plus, you will learn all the features these entrepreneurs have included in the Old Time Photo experience at Mall of America.
To learn more about Professor Z’s Old Time photos visit: https://www.professorzs.com/. 
Guest:  Rachel Zuleger and Landon Luther, Professor Z’s Old Time Photos
Host:  Daniel Jasper, Grant Buntje
Presented by Bloomington Minnesota Travel and Tourism the official destination marketing organization for the city of Bloomington, Minn

Ep. 58: Go Back to School in Style at MOA

With a chill in the air and the State Fair around the corner, everyone’s thinking about the kids going back to school. The good news is that Mall of America® is the destination for back to school shopping! 
On this episode, host Dan Jasper talks with MOA®’s Intergrated Marketing Director, Sara Johnson, and Sara Rogers, our Trend Specialist, about the ‘it’ items kids need for school and how to find them at every price point at the Mall. 
Among the trends this season, Sara Rogers shares that the top ‘looks’ will be tracksuits (especially with wide and loose legs pants), the Vans store for both sneakers and backpacks, animal prints, ballet flats + the color red.  This episode highlights more than 25 stores to find great back to school fashions and deals.   
To learn more about Mall of America’s back to school shopping deals and trends visit: https://mallofamerica.com/backtoschool 
2:16:  Our hosts share their favorite BTS trends growing up 
4:45:  Sara Rogers shares the must have items and looks for this BTS season 
10:00:  SJ shares special deals for teachers 
12:03:  Dan shares MOA survey results that show the ‘Savvy Shopper’ persona will be the #1 shopper this year and where to find deals at MOA 
15:13:  Sustainability is at the forefront and many MOA retailers are offering discounts for recycling clothes 
19:40:  Shop and Ride combo deal is a great way to save on shopping AND having some fun at MOA 
Guest:  Sara Rogers, Mall of America Trend Specialist and Sara Johnson, Intergrated Marketing Director, Mall of America 
Host: Dan Jasper 
Presented by Bloomington Minnesota Travel and Tourism the official destination marketing organization for the city of Bloomington, Minn

Ep. 57: Fizzy Pop to Fun Fashion, New Stores at MOA

With more than five hundred stores, restaurants + attractions, Mall of America® truly does offer something for everyone. Part of the Mall’s success is by keeping it fresh and constantly adding to the retail and attraction mix.
On this episode, Carrie Charleston and Jill Renslow share their unique viewpoints on why this constant evolution works so well, and they highlight the newest additions to the Mall. Before the conversation even begins, the group does a blind taste test of some of the most unique flavors of soda (pop in Minnesota-speak) that you could imagine.
Among the leasing, marketing + communications strategies they share include the concept of creating ‘neighborhoods’ of stores, offering a unique merchandise mix, creating and enhancing the guest experience + having celebrities kick off their brand presence at Mall of America. This episode highlights the more than a dozen new additions that have opened in just the last few weeks.
To learn more about the Mall’s most recently added tenants visit:  https://mallofamerica.com/shopping/new. 
To check out all the Mall’s tenants, attractions and events visit: https://mallofamerica.com/. 
Guest: Carrie Charleston, Vice President of Leasing at Mall of AmericaHost: Daniel Jasper with Jill Renslow
Presented by Bloomington Minnesota Travel and Tourism the official destination marketing organization for the city of Bloomington, Minn.